Questions and Answers to some queries you may have:

Q. How long does the course take? The course content panel shows 12 hours but the course curriculum times total approx 3 hours.

A. The course curriculum shows how long a video length is. The course content is an indication of how long a student would take to do the course.

Q. Once a student signs up to an account, is that when the training will begin or can they sign up and log back in to start the training at a later date?

A. The student can stop and start at any time. The course will resume from where they left it. They can click on any module they want to review

Q. Once the student completes the training course, are they able to go back and start again from the beginning or select a certain topic to look at again (take a second / third look etc)? Or do they only have one opportunity to take in the training?

A. The student can go back and revisit any part of the course. The person who logs on can have a certificate link to their Linkedin account. We ask that you don’t share a student's login details.

Q. How can I be recognised that I have completed a course. Will it help me in any future employment in this industry.

A. Yes certainly. If you have a Linkedin account a certificate can be linked to your account showing you have completed certain thankQ training. The thankQ CRM system is very much recognised in the not-for-profit industry and organisations are on the lookout for people who have used this system.

Q. I can't pay with a credit card or Paypal, how else can I pay for the course?

A. If you email [email protected] and specify which course(s) you wish to purchase we can send you an invoice and once paid we will send you a link so you can start your journey of learning.

Q. Can I ask questions while I am taking an online course?

A. There is a Discussions button on the top left side where you can ask questions. This will go to the training team and they will answer your question. There is also a Review button so you can leave any constructive feedback and give suggestions on topics and design etc.

Q. What if I am unhappy with the course?

A. If you feel you have not gained the knowledge the course was designed to give you, email [email protected] and you can be booked on either a face to face or webinar scheduled course at no cost.